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Attorney General Corbett urges consumers to file complaints concerning problems with Berks County mortgage & investment business

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HARRISBURG, September 21, 2007 – Attorney General Tom Corbett today urged consumers to file formal complaints with the Attorney General’s Bureau of Consumer Protection concerning problems with loans handled by a Berks County mortgage and investment business.

Corbett noted that the Attorney General’s Office has received hundreds of calls and email complaints from consumers related to Personal Financial Management, also known as OPFM, Inc., and Image Masters, which operated offices in Berks and Lancaster counties.

Corbett said that consumers began contacting the Attorney General’s Office earlier this week after receiving letters informing them that the business had closed. That letter also noted that some consumer payments had not been forwarded to consumers’ principal mortgage lenders.

“We are working with state banking and securities regulators to thoroughly investigate all consumer complaints,” Corbett said. “It is essential that anyone experiencing difficulty because of this situation file a formal complaint with the Attorney General’s Bureau of Consumer Protection so that we can move forward with this investigation as quickly as possible.”

Corbett urged consumers to contact the Attorney General’s Consumer Protection hotline at 1-800-441-2555, or file an online Consumer Complaint using the Attorney General’s website. (click here for online and printable complaint forms)

Consumers are being asked to provide copies (not originals) of all paperwork involving their transactions with Personal Financial Management or related companies, including:

  • Sales advertisements, literature, brochures, forms or prospectus
  • Agreements and contracts
  • Applications
  • Appraisals
  • Correspondence, letters, notes, e-mails, business cards, and names/phone numbers of any contacts
  • Record of payments, automatic withdrawals, and/or coupon books
  • Chronology of transactions

Corbett said consumers may have entered into mortgage/investment agreements with the following companies:

  • OPFM Inc.
  • Personal Financial Management
  • Image Masters Inc.
  • Mortgage Assistance Professionals, Inc.
  • Mortgage Assistance Professionals, Inc. II
  • Discovered Treasures, Inc.
  • Dividit, Inc.
  • Wesley Snyder

In addition tofiling a complaint with the Attorney General’s Bureau of Consumer Protection, Corbett urged consumers to contact the Pennsylvania Department of Banking at 1-800-722-2657, concerning difficulties with any mortgages serviced by Personal Financial Management, or related companies.

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